Your Best Partner in China

Frequently Asked Questions

Does the shipping price include customs clearance and customs duties?

The above quotes do not include customs clearance and customs duties. You need to clear your customs and pay customs duties When the goods arrive in your country according to your country’s tax rate.

How to calculate the dimensional weight ?

DHL/UPS/Fedex : Length(cm) * width(cm) * height(cm) /5000 .For example , 60*45*40cm/5000=21.6kg

EMS : Length(cm) * width(cm) * height(cm) /5000 . For example: 65*65*50cm/8000=26.4kg

Does the shipping cost include Chinese customs declaration fees?

Yes, the shipping cost already includes the cost of China’s export declaration.

do you provide the express tracking number after the goods are shipped ?

Yes, we will provide you with the waybill number after shipped.

Can you ship the product with battery?

The above shipping costs do not accept products with batteries. Please contact us for a new quote if your products with batteries.

Does your shipping costs include insurance?

The Shipping does not include insurance. Please contact the courier company for compensation if the product is damaged.

Is there a requirement for the size & weight of the cargo?

DHL:

Size: The Size can not exceed 120CM on either side .

Weight: Each box cannot exceed 70kg.

UPS: 

Weight: single piece weight exceeds 32KG (actual weight ≥32KG), plus $10/piece

Size:
1.) The longest side length > 152cm or the second long side length > 76cm, plus $ 10 / piece.

2.) (Wide + High) * 2+ longer than 330CM, increase RMB388* fuel. If it overs 4.1M cannot be transferred.

Fedex:

Weight: if one of the box gross weights exceeds 68KG, and the box gross weight of each piece is charged at a minimum of 68kg.

Size: Girth = (width + height) * 2 + length > 330CM, plus 60USD * fuel cost / piece of the month. The size of the box cannot exceed 270CM on either side

EMS:

Weight: Each piece is limited to 30kg or less

Size: The maximum size of either side is less than 150cm, and the total length, width and height is no more than 3 meters.

Can you provide me with the new master box ?

No problem,but we will charge you 3.5usd/carton and the size is less than 63.5cm .

How can I place an order ?

Please send all of your packing details to us through email : [email protected]

Contact Us

Usually, you will get reply within 24 Hours after you contacted us. Any information from you is warmly welcome.Please do not hesitate to contact us!

 

We’d love to hear from you and let us work together.

( +0086 ) 181-2475-6819

Mon to Fri 09:00 - 17:30 PST

6th Floor, Building A17, 4th District, Huai De Cuigang Industrial Park, Fuyong, Baoan District, Shenzhen,China


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